Effective Date: July 13, 2026
CareMax Senior Solutions (“CareMax,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request services, or communicate with us by telephone, email, or SMS text messaging.
Information We Collect
We may collect the following information:
- Name
- Mobile and telephone number
- Email address
- Mailing address
- Information related to your requested home care services
- Information voluntarily provided through our website, phone calls, intake forms, or in-person conversations
How We Use Your Information
We use your information to:
- Respond to your inquiries
- Coordinate and provide home care services
- Schedule caregiver visits
- Send appointment reminders
- Provide customer support
- Communicate service updates
- Process billing and account notifications
- Improve our services
- Comply with applicable laws and regulations
CareMax Senior Solutions utilizes secure client management and scheduling systems, including WellSky Personal Care, to manage client records, coordinate caregiver schedules, document services, and facilitate communications related to your requested home care services.
SMS Consent
Customers may consent to receive SMS messages from CareMax Senior Solutions by:
- Providing verbal consent during the intake process or customer service interactions;
- Signing CareMax Senior Solutions intake or service authorization forms that include SMS consent; or
- Completing a website form containing an SMS consent checkbox (when available).
By providing your mobile number and consenting to receive SMS communications, you agree to receive text messages related to your requested home care services.
Providing consent to receive SMS messages is voluntary and is not a condition of purchasing or receiving services from CareMax Senior Solutions.
SMS Privacy & Terms
By opting in to receive SMS communications from CareMax Senior Solutions, you consent to receive text messages regarding your requested home care services.
These messages may include:
- Appointment reminders
- Caregiver scheduling updates
- Service confirmations
- Customer support
- Billing notifications
- Account updates
- Emergency service notifications
- Other communications directly related to your requested services
Some messages may be delivered using an automated messaging platform.
Message frequency varies depending on your requested services and communications with CareMax Senior Solutions.
Message and data rates may apply.
Reply STOP at any time to opt out of future SMS messages.
Reply HELP for assistance or contact our office at (559) 235-9191.
SMS Privacy Commitment
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors who assist in providing support services, such as customer service, scheduling, or text messaging services, is permitted only as necessary to provide those services.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
CareMax Senior Solutions does not sell, rent, or lease your personal information.
We may disclose your information only:
- To trusted service providers assisting us in delivering requested services;
- When required by law, regulation, subpoena, or court order;
- To protect the safety, rights, or property of CareMax Senior Solutions, our clients, employees, or the public.
Data Security
CareMax Senior Solutions uses reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While no method of electronic transmission or storage is completely secure, we continually work to protect the information entrusted to us.
Your Privacy Choices
You may request to:
- Update your contact information;
- Correct inaccurate information;
- Change your communication preferences; or
- Withdraw your consent to receive SMS messages at any time by replying STOP.
Opting out of SMS communications will not affect your ability to receive home care services.
Changes to This Privacy Policy
CareMax Senior Solutions may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised Effective Date.
Contact Us
CareMax Senior Solutions
Phone: (559) 235-9191
Email: info@caremaxsenior.com
Website: https://caremaxsenior.com